Your Privacy Is Our Responsibility

Introduction & Scope

This Privacy Policy ("Policy") sets out the terms for the collection, processing, storage, and protection of personal information between bk910 ("we", "us", "platform") and its users ("you", "your"). By accessing bk910.lat or creating an account, you agree to all the terms of this Policy.

We believe transparency is the foundation of trust. That is why bk910 always clearly states what data is being collected, for what purpose, and for how long it will be retained. If you have any questions about anything described in this Policy, you can contact our support team directly.

This Policy applies only to services under the bk910.lat domain. We are not responsible for the privacy practices of third-party websites or services.

Information We Collect

Various types of information are collected during registration and use of bk910 services. Below is a breakdown by category.

2.1 Identity Information

When opening an account, you are required to provide the following:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 or above may register)
• Email address
• Mobile number
• Preferred username

2.2 Identity Verification Documents

To comply with responsible gaming and KYC (Know Your Customer) guidelines, we may request copies of identity documents in certain situations, such as:

• A photo of your National ID (NID) or passport
• Proof of linked bank account or mobile banking account

2.3 Transaction Information

To ensure the security of financial transactions, bk910 records the following:

• Date, amount, and method of deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer)
• The last few digits of the mobile banking account number (the full number is not stored)
• Transaction reference ID

2.4 Technical and Device Information

When you access the bk910 platform, certain technical information is automatically collected:

• IP address (for geolocation and fraud prevention)
• Browser type and version
• Operating system
• Session time and page visit history
• Referrer URL

2.5 Cookies and Tracking Technologies

bk910 uses cookies to manage sessions and improve the user experience. These cookies remember your language preference and login details. You can disable cookies from your browser settings, though doing so may limit some platform features.

Purpose of Data Use

bk910 uses your information only for specific and legitimate purposes. The main purposes are listed below:

3.1 Service Operation and Delivery

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Issuing and verifying bonuses and promotions
• Tracking gaming history and wallet balance
• Providing customer support

3.2 Security and Fraud Prevention

• Preventing the creation of multiple accounts
• Detecting unauthorized access
• Anti-money laundering measures
• Monitoring responsible gaming limits

3.3 Communication and Notifications

• Sending important account notifications and transaction confirmation messages
• Sending promotional information with your explicit consent
• Informing you about changes to platform policies

3.4 Service Improvement

• Analyzing and improving the user experience
• Resolving technical issues on the platform
• Planning new features and services

Data Sharing with Third Parties

bk910 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in specific circumstances for service operations:

4.1 Payment Processors

To complete financial transactions, necessary transaction data is shared with bKash, Nagad, Rocket, Upay, and approved banking partners. This information is used solely for processing the specific transaction.

4.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi — receive minimal data (session ID and wallet information) for game operation. They cannot independently use your identity information.

4.3 Legal Obligations

We may share information with legal authorities when required by a court order, a valid request from an investigative body, or applicable law.

4.4 Business Transfers

In the event of a future business merger or acquisition, your information may pass to the new operator. In such cases, assurance will be given that the terms of this Policy are maintained.

Data Security Measures

bk910 has implemented industry-standard technical and administrative safeguards to keep your personal information secure.

5.1 Encryption and Secure Connections

• All data exchanged between your browser and our servers is secured through SSL/TLS encryption
• Stored sensitive data (passwords, financial information) is kept in an encrypted state
• Payment information is not stored directly on our servers — a payment gateway tokenization method is used

5.2 Access Controls

• Only authorized staff have access to specific user data
• All internal access is recorded in audit logs
• Regular security reviews and testing are conducted

5.3 User Responsibilities

You also have certain responsibilities to help keep your account secure:

• Use a strong and unique password and do not share it with anyone
• If you log in on a public device or network, log out when the session is over
• If you notice any unusual activity on your account, inform us immediately

Data Retention Period

bk910 does not retain your data beyond what is necessary. Retention periods vary by data type:

6.1 Active Accounts

All identity and transaction data is retained for the entire duration your account remains active. This is essential for service delivery.

6.2 After Account Closure

Even after your account is closed, records of financial transactions and identity verification documents may be retained for a defined period for legal reasons. Once that period ends, data is securely deleted.

6.3 Technical Logs

Technical logs collected for system security and error diagnosis are automatically deleted after a set period.

Your Rights and Options

As a bk910 user, you have the following rights regarding your personal information:

7.1 Right to Access Your Data

You can request at any time to know what information we hold about you. To make this request, contact us via live chat or email.

7.2 Right to Correct Your Data

If there is an error in the information you have provided, you can request a correction. Data will be updated after identity verification.

7.3 Right to Opt Out of Marketing Communications

If you do not want to receive promotional messages, you can opt out via live chat. Important account notifications will not be affected.

7.4 Right to Close Your Account

You can request to close your bk910 account at any time. All pending transactions must be settled before the account is closed. For self-exclusion requests related to responsible gaming, please visit the Responsible Gaming page.

Protection of Minors' Data

bk910 provides services only to users aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Date of birth is verified at registration. If we become aware that a user is under 21, their account will be immediately suspended and any collected data will be securely deleted.

If you believe a minor has registered on bk910, please notify our support team right away.

Policy Changes and Updates

bk910 may update this Privacy Policy from time to time. For significant changes, you will be notified in the following ways:

• A notification will be sent to your registered email address
• A notice will be displayed after you log in to the platform
• The "Last updated" date at the top of this page will be changed

If you continue using the platform after a revised policy is published, you will be considered to have accepted the new policy. If you do not agree to the new policy, you may request to close your account.

9.1 Relationship with Other Policies

This Privacy Policy applies together with bk910's Terms and Conditions and Responsible Gaming Policy. In the event of any conflict, the provisions of the Privacy Policy will take precedence.